Some programs need to be run from Safemode, this is windows loading with just the basic  windows drivers, you will have no internet access, your video will be terrible, no sound.  . Don't let it intimidate you, after your done, you just restart your computer and you will be back into normal mode with everything working. You may have to try it a couple of times to get the timing right.  You don't need to do this now, just when instructed by a Malware Removal Expert. The reason for Safemode is because the files we may need to delete will be in use in Normal mode and we won't be able to delete them.

*  Go to Start/ Shut Off Your  Computer/ Restart.
*  As your computer starts to boot up, tap the F8 Key somewhat rapidly.
*  A menu will come up.
*  Use the arrow keys to scroll up to Safemode.
*  Then press Enter on your Keyboard.

*  Do this first so that you can find the program that you download.
*  Go to My Computer/ C: Drive
*  Then to File/ New Folder.
*  Name that folder "Tools"
*  When your download prompts you for a location,. scroll to the Tools Folder
*  Please notice that some programs need to be downloaded to the Desktop

This is one of the better spyware programs , have a problem, run this fine program and see the difference. Click on the link to start the download

* Download Malwarebytes Anti Malware to your desktop
* Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Download SuperAntiSpyware Free Edition
Install the program

* Run SuperAntiSpyware and click: >Check for updates
* Once the update is finished, on the main screen, click: Scan your computer
* Check: Perform Complete Scan
* Click Next  to start the scan.
* Superantispyware scans the computer, and when finished, lists all the infections found.
* Make sure everything found has a check next to it, and press: Next
* Then click: Finish

It is possible that the program asks to reboot in order to delete some files.

* Obtain the SuperAntiSpyware log as follows:
* Click: Preferences
* Click the Statistics/Logs tab
* Under Scanner Logs, double-click SuperAntiSpyware Scan Log
* It opens in your default text editor (such as Notepad)

Please provide the SuperAntiSpyware log to your helper in the forum of your choice

     *  During Installation, just follow all the defaults.
     *  Go to Mode and click on Advanced Mode
     *  Then to Updates  Search for Updates
     *  If you get a Bad Checksum Error, just choose a different download location.
     *  Then to Settings> File Sets  and take the checkmark out of Usage Tracks
     *  Then to Tools> Hosts Files click on Add Spybot S&D Hosts Files.
     *  Then to Tools> IE Tweeks and put a checkmark in Lock the Hosts Files
     *  Then to Immunize. Up at the top by the GREEN SIGN, click on Immunize.
     *  Then to Search and Destroy> Check for Problems
     *  Let it scan your system
     *  Then to Fix Problems  and fix all it finds.
     *  Reboot your computer.

Great Tutorial  if you need one